Frequently Asked Questions
Everything you need to know about your SIMKHAI experience.
What is your return policy for online orders?
We accept returns on unworn, unwashed, and unaltered items with original tags attached within 14 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options, including Next Day Air, are available at checkout for domestic orders.
Do you offer international shipping?
Yes, SIMKHAI ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of your order.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Klarna for installment-based payments.
How do I find my correct size?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for our more tailored silhouettes.